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Customer Services

Here you'll find lots of useful information about Escentual's Customer Services

Customer Service Categories

Contact Us

You can contact customer services Mon - Fri, 9.30am - 5.30pm GMT

Call: +44(0)800 0470163 or +44 (0)2920 008844

Email: customerservice@escentual.com

For more contact details, and our query form, click on our Contact us page


Delivery and Shipping

Full details of our delivery options, costs, times and restrictions

Delivery and Shipping information

How do I return a product

Full details of our no-quibble returns policy, plus terms and conditions for our returns policy.

Returns


Frequently asked questions

Here you'll find a list of our most frequently asked questions. Check here first if you have any queries about your order.

Frequently asked questions


Gift Wrapping

We'll happily gift wrap your order for free.

Find out more about our Free gift wrapping service