Guaranteed UK Christmas Delivery! Order by 1.00pm 23rd December

Customer Services

Here you'll find lots of useful information about Escentual's Customer Services

Festive Period Opening Hours

Please find our opening hours over the festive period below, we will not be able to answer any phone calls out side of our opening hours and we will do our utmost to get all emails answered on the next open day (please note that there may be a backlog depending on the number of emails we receive out of office hours and there may be a slight delay). We thank you for your patience during this time.

Date Opening Hours
23rd December 2014 9am - 1pm
24th December 2014 Closed
25th December 2014 Closed
26th December 2014 Closed
27th December 2014 Closed
28th December 2014 Closed
29th December 2014 9.30am - 5.30pm
30th December 2014 9.30am - 5.30pm
31st December 2014 9.30am - 1pm
1st January 2015 Closed
2nd January 2015 9.30am - 5.30pm
3rd January 2015 Closed
4th January 2015 Closed
5th January 2015 Normal Service Resumed

Contact Us

You can contact customer services Mon - Fri, 9.30am - 5.30pm GMT Monday - Friday (excluding UK bank holidays).

Call: +44(0)800 0470163 or +44 (0)2920 008844


For more contact details, and our query form, click on our Contact us page

Delivery and Shipping

Full details of our delivery options, costs, times and restrictions

Delivery and Shipping information

How do I return a product

Full details of our no-quibble returns policy, plus terms and conditions for our returns policy.


Frequently asked questions

Here you'll find a list of our most frequently asked questions. Check here first if you have any queries about your order.

Frequently asked questions

Gift Wrapping

We'll happily gift wrap your order for free.

Find out more about our Free gift wrapping service