Customer Services

Here you'll find lots of useful information about Escentual's Customer Services

Contact Us

You can contact customer services Mon - Fri, 9.30am - 5.30pm GMT Monday - Friday (excluding UK bank holidays).

Call: +44(0)800 0470163 or +44 (0)2920 008844


For more contact details, and our query form, click on our Contact us page

Delivery and Shipping

Full details of our delivery options, costs, times and restrictions

Delivery and Shipping information

How do I return a product

Full details of our no-quibble returns policy, plus terms and conditions for our returns policy.


Frequently asked questions

Here you'll find a list of our most frequently asked questions. Check here first if you have any queries about your order.

Frequently asked questions

Gift Wrapping

We'll happily gift wrap your order for free.

Find out more about our Free gift wrapping service