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Current Vacancies

We’re always on the lookout for talented individuals across the entire e-Commerce spectrum of IT, Marketing, Merchandising, Design, Customer Services and Supply Chain. If you're based in and around Cardiff and you think you'd be a great asset to our team, get in touch! You will be based in our offices in Cardiff and be a real team player joining this friendly team.

Competitive packages will be offered to the right candidate.
All applications will be treated in the strictest confidence.
Please apply in writing by sending your CV and cover letter to jobs@escentual.com

Customer Services Administrator

The customer services team is responsible for delivering customer support by telephone, e-mail and social media, helping to resolve any customer issues and create a positive customer experience whilst delivering high levels of first time resolution and customer satisfaction.

Duties and Responsibilities

- Work collaboratively with fellow team members, other departments and 3rd Party suppliers to deliver upbeat, positive and helpful resolution of customer support questions received through e-mail, phone, live web chat and social media.
- Updating, amending and cancellations of customer orders while ensuring and retaining accurate records of all customer communication, ensuring all issues are dealt with through back office applications to provide complete traceability.
- Taking customer orders, processing payments in a confidential and professional manner.
- Provide customers with updates regarding orders they have with the company.
- Work with the Customer Service Manager and whole team using own initiative to develop and enhance customer experience with first time resolution and to deliver best in class practices.
- Working on delivery issues with carrier partners and where necessary instigating investigations and refunds to customers.
- The role will involve communicating to customers located in all parts of the world.
- Ad hoc tasks and projects as determined by the Customer Service Manager, Founder or other manager within the business.

Skills / Qualifications:

- Proven customer service skills within a customer focused environment (ideally within E-commerce or Beauty, but not essential).
- Experience and understanding of customer confidentiality, processing payments and related security procedures.
- Excellent written, verbal and numerical skills as well as a strong work ethic
- Clear, concise and professional telephone skills
- Fluency in additional languages would be useful for our business development plans
- Ability to work to tight deadlines and manage projects independently
- Strong software and internet skills would be advantageous

A competitive package will be offered to the right candidate.

All applications will be treated in the strictest confidence.

Please apply in writing by sending your CV and cover letter to jobs@escentual.com

Beauty Therapist

We are looking for highly motivated, full time, beauty therapist who has a passion for beauty therapy, and who will show a real dedication and commitment towards offering an exceptional standard of customer service whilst carrying our treatments.

Duties and Responsibilities

- Selling to, and advising customers on treatments and products.
- Using your natural rapport with people will ensure a positive customer experience to maximize occupancy.
- Due to the unique nature of our business you will also be required to work on the shop floor selling a vast array of products, assisting pharmacy staff, along with other duties required in the running of a very busy establishment.

Skills / Qualifications:

- Strong proactive work ethic.
- You will need to have the relevant qualifications for this role equivalent to NVQ level 3
- At least 2 years experience working in the industry.
- Clarins experienced is preferred but not essential.
- You will be provided with all additional necessary training to provide you with the expertise, helping you to achieve your successful career with us.
- Customer experience is key so you need to be caring, friendly and well presented.

Full/Part time roles considered, please state your preference on your covering letter.

Applications to be sent to salon@aggarwalgroup.co.uk.

Magento Developer

An experienced Magento web developer is required to form part of a new web development team. Alongside the other members of the web development team you will work with our e-commerce team to develop our Magento website and Wordpress blog. This will include adding new features, integrations, and improvements to the site.

Duties and Responsibilities:

- Implement an automated testing framework
- Development of our Magento website and Wordpress blog.
- New features, integrations, and improvements to the site.
- Enhancement of our development environment to make it easier for a larger team of developers to work together on the project.

Skills / Qualifications:

- 3 years commercial experience in PHP web development, including 2 years experience with Magento.
- Exceptional knowledge of object oriented PHP.
- MySQL.
- Automated unit testing/CI.
- GIT version control.
- HTML, CSS, Javscript.
- Good knowledge of web application security.
- Basic LAMP stack administration.
- Working to a coding standard.
- High attention to detail.
- Excellent written and verbal communication skills.

Front End Developer

An experienced Magento frontend web developer is required to form part of a new web development team. You will work with our design team and the web development team to implement new features, designs & content for a Magento e-commerce website and a Wordpress blog.

Duties and Responsibilities:

- Development of our Magento website and Wordpress blog.
- Implementation of new features, designs & content.
- Implementation of responsive website design.
- Improvements to help optimise conversion rates.
- Implementation of promotional content and email campaigns.

Skills / Qualifications:

- 3 years commercial experience in frontend web development, including 1 years experience with Magento.
- Object oriented PHP.
- Javascript (jQuery, Prototype).
- HTML5 & CSS3.
- RWD.
- SASS.
- Foundation or similar CSS framework.
- Working to a coding standard.
- High attention to detail.
- Excellent written and verbal communication skills.

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