Returns

 

If you wish to return any items please contact customer services by email: customerservice@escentual.com who will inform you of the exact procedure. 

 

Damaged items

 

If a product arrives damaged please email customerservice@escentual.com or call on 02920 008844 as soon as possible after you product arrives. Our customer services team will let you know the returns process and provide you with a freepost address to return the items to.

 

Please note: If any items within a gift-set or box set are damaged - please return the whole box-set, and we will be happy to replace it. We cannot provide replacements for individual elements of a gift or box-set.

 

Faulty Items: 

 

If a product arrives and appears to be faulty, please email customerservice@escentual.com or call on 02920 008844 as soon as possible after you product arrives. Our customer services team will let you know the returns process.

 

Please note that if no obvious fault can be found with the product it may need to be returned to the manufacturer for testing before we can replace or credit the order.

 

Unwanted products

 

All our products come with a 30-day money back guarantee. This does not affect your statutory rights. 

 

To enable us to refund or exchange your purchase, items must be in the exact condition you received them in.

 

Due to the personal nature of the products that we sell, we cannot replace or refund unwanted items if they have been opened or any seals been broken. 

 

The refund will not include the cost of delivery or return postage. 

 

If you wish to return a product, email customerservice@escentual.com or call 02920 008844, and our customer services team will let you know the process.