All our products come with a 30-day money back guarantee. So you can shop with us with complete peace of mind. If there is any reason whatsoever that you are not totally satisfied with your purchase just return it to us within the 30 days of delivery for a full NO QUIBBLE refund or exchange. This does not affect your statutory rights. Unfortunately, Escentual; for reasons of hygiene, will not replace or refund items if they have been opened or any seals been broken, unless they are faulty or do not comply with contract. If you wish to return any goods please contact customer services by email sales@escentual.co.uk who will issue a returns goods advice number (RGA) and inform you of the exact procedure. No goods can be accepted without a valid RGA number. Unwanted Goods - Order Cancellation You can return any unopened items within 7 days of delivery for a full refund of the product price. The refund will not include the cost of delivery or return postage. To cancel your order simply return the item as delivered to us at Escentual.co.uk, 63-67 Wellfield Road, Cardiff CF24 3PA within 7 days of delivery. Enclose a note of your order and a cover note requesting a refund.