Christmas Delivery Information
Delivery Information
We offer a range of delivery services to suit your needs:
Delivery quick links:
2 DAY SERVICE*
- 2 Working Days Guaranteed (Free on orders over £30)
- Christmas Cutoff: 4.30pm Thursday 19th December
£1.95
1 DAY SERVICE*
- Next Working Day Guaranteed
- Christmas Cutoff: 12pm Monday 23rd December
£4.95
Collect in Store*
- Collect your order from our store in Cardiff:
- Christmas Cutoff: 12pm Monday 23rd December
Central Pharmacy & Perfumery
63-67 Wellfield Road, Roath, Cardiff, CF24 3PA, UK
FREE
*Delivery Terms & Conditions Apply
2 DAY SERVICE
- Free delivery is only available on the cash spend on the basket, any voucher, gift cards or Pretty Pennies used towards the cost of the basket will not count towards the £30 needed to qualify for free delivery.
- For the following post codes delivery will be subject to a 3 day service: HS, KW, ZE2+3, JE, GY and IM.
- If your order is large and bulky it may be automatically upgraded to a 1 day service.
1 DAY SERVICE
- For the following post codes delivery will be subject to a 2 day service: JE, GY, IM, HS2, PA61-PA75, PA78, ZE2+3, KW16-17, PH30 and PH41-PH44.
ALL UK SERVICES
- Services available to United Kingdom (England, Wales, Scotland and Northern Ireland), The Channel Islands and Isle of Man.
- Post codes are required on all UK shipments, if it is not entered during the check out process dispatch of your order may be delayed.
- Orders must be placed before 4:00pm with no issues to ensure delivery on the specified date is met.
- Delivery days are considered to be Monday to Saturday of any week excluding any Public or Bank Holidays in any part of the United Kingdom.
- If your order is over £100 in value a signature may be required on delivery.
- Orders delivered to Bailiwick of Jersey, the Bailiwick of Guernsey and the Isle of Man will not be scanned at the door step.
- You can track the status of your items at www.royalmail.com/trackandtrace
- If your order does not reach you within the time stated please contact us immediately and we can refund your postage charge. If you do not contact us within 7 days we may not be able to refund your postage charge. Any claims for non-delivery of an item over 30 days from the stated delivery date will not be accepted.
- If you are not in when delivery is attempted a card should be left and your parcel will be returned to your local Royal Mail delivery depot. You can then rearrange delivery/ collection of your parcel using the tracking number provided.
- The delivery date stated is indicative and subject to availability, payment authorisation, verification and processing.
- Any claims for non-delivery of a parcel need to be made within 7 days of the estimated delivery date otherwise we may not be able to process your claim. Any claims for non-delivery of an item over 30 days from the stated delivery date will not be accepted.
- If your order shows as delivered and you have not received the item, please let us know immediately. We will then start an initial investigation with Royal Mail this process normally takes 72hrs, pending the outcome of the initial investigation we then may be able to process your claim or have to raise the claim further with Royal Mail. This can take up to 30 days and will require you to complete a P91 form from Royal Mail, in these circumstances a claim will not be processed until Royal Mail have confirmed the return of the P91 form.
- We are sorry, but we can't change the delivery address of a parcel once your order has been processed.
- We are unable to process any claims for non delivery if your order is delivered to a work address, student halls, block of flats or other building with a communal delivery point and the tracking on your order is confirmed as delivered.
- If an incorrect, incomplete or invalid address is given for delivery we are unable to process any claims for the parcel not being delivered, please let us know however and we will contact you if it is returned to us.
- We will try our best to send all your products in a single delivery. The only reason we'd split deliveries is if they were over the carrier's size and weight restrictions - or if a product is out of stock, in which case we will contact you to let you know.
- If an item on your order is out of stock it will be dispatched as soon as we receive new stock and the delivery will be 2 days from dispatch.
- We will do our utmost to dispatch your order for delivery within the estimated dates however they may be subject to external circumstances that we have no control over such a extreme weather conditions etc.
- Due to Royal Mail restrictions, orders containing either; over 2 pressurised containers, over 4 fragrances (or other products containing alcohol) under 150ml, any fragrance (products containing alcohol) over 150ml or 4 nail varnishes will be dispatched using a 2 day courier service - this should not affect you delivery date estimate.
STANDARD*
- 7-14 Working Days
- Christmas Cutoff: EU 4.15pm Friday 6th December/ Non-EU 4.15pm Wednesday 4th December
£4.95
REGISTERED*
- 7-14 Working Days
- Christmas Cutoff: 4.15pm EU Friday 13th December/ Non-EU 4.15pm Monday 9th December
£7.95
EXPRESS*
|
£13.45 |
| Belgium (2 Working Days) Christmas Cutoff: 4.15pm Thursday 19th December |
£10.95 |
| Czech Republic (3-4 Working Days) Christmas Cutoff: 4.15pm Tuesday 17th December |
£12.45 |
| Denmark (3 Working Days) Christmas Cutoff: 4.15pm Thursday 19th December |
£13.95 |
| Estonia (4-5 Working Days) Christmas Cutoff: 4.15pm Friday 13th December |
£19.95 |
| Finland (4-5 Working Days) Christmas Cutoff: 4.15pm Friday 13th December |
£23.95 |
| France (2 Working Days) Christmas Cutoff: 4.15pm Friday 20th December |
£11.95 |
| Germany (2-3 Working Days) Christmas Cutoff: 4.15pm Thursday 19th December |
£8.45 |
| Hungary (4-5 Working Days) Christmas Cutoff: 4.15pm Friday 13th December |
£16.95 |
| Italy (3-4 Working Days) Christmas Cutoff: 4.15pm Friday 13th December |
£19.45 |
| Latvia (4-6 Working Days) Christmas Cutoff: 4.15pm Thursday 12th December |
£19.45 |
| Lithuania (4-6 Working Days) Christmas Cutoff: 4.15pm Thursday 12th December |
£17.45 |
| Luxembourg (2 Working Days) Christmas Cutoff: 4.15pm Thursday 19th December |
£11.45 |
| Netherlands ( 2 Working Days) Christmas Cutoff: 4.15pm Friday 20th December |
£10.95 |
| Poland (4-5 Working Days) Christmas Cutoff: 4.15pm Tuesday 17th December |
£14.45 |
| Portugal (4-5 Working Days) Christmas Cutoff: 4.15pm Friday 13th December |
£20.95 |
| Rep. Ireland ( 2 Working Days) Christmas Cutoff: 4.15pm Friday 20th December |
£11.45 |
| Romania (4-6 Working Days) Christmas Cutoff: 4.15pm Friday 13th December |
£25.95 |
| Slovakia (3-4 Working Days) Christmas Cutoff: 4.15pm Tuesday 17th December |
£15.45 |
| Slovenia (4-5 Working Days) Christmas Cutoff: 4.15pm Tuesday 17th December |
£12.45 |
| Spain (3-4 Working Days) Christmas Cutoff: 4.15pm Wednesday 18th December |
£16.95 |
| Sweden (4-5 Working Days) Christmas Cutoff: 4.15pm Friday 13th December |
£17.45 |
*Delivery Terms & Conditions Apply
REGISTERED
- A tracking number will be provided on dispatch.
- This is not a fully tracked service, this will be dependent on the country of delivery and the local delivery services.
- Due to the recent changes and restrictions on mail in the UK international orders will take 2-3 days working days to enter the postal system, any tracking information may not be available until after this time.
- This service allows fragrances and nail varnishes to be shipped world wide.
EXPRESS
- We will try our best to send all your products in a single delivery. The only reason we'd split deliveries is if they were over the carrier's size and weight restrictions - or if a product is out of stock, in which case we will contact you to let you know.
- Express delivery can be tracked on www.dpd.co.uk using your tracking number.
- We will do our utmost to dispatch your order for delivery within the estimated dates however they may be subject to external circumstances that we have no control over such a extreme weather etc.
ALL EUROPEAN SERVICES
- Please note that there is maximum weight limit on international orders of 2kg, if your order exceeds this weight it may be held while we contact you to take extra payment.
- Some brands restrict delivery outside of the UK and EEC. Please refer to any delivery restrictions on the product pages.
- Due to the recent changes and restrictions on mail in the UK international orders will take 2-3 days working days to enter the postal system, any tracking information may not be available until after this time.
- Please note that any customs charges are payable by the buyer and we take no responsibility for these charges.
- All parcels will have customs declarations on the outside of the parcel stating the value of the contents, this is a legal requirement and cannot be amended.
- We take no responsibility if customs open a parcel, remove any contents or destroy restricted goods, these vary from country to country and as such are the buyers responsibility to find out. We will not process any claims for missing items if a parcel has been opened by a customs department, this is the recipients duty to claim with the relevant custom department.
- The delivery time stated is indicative and subject to availability, payment authorisation, verification and processing.
- We are sorry, but we can't change the delivery address of a parcel once your order has been processed.
- If an incorrect, incomplete or invalid address is given for delivery we are unable to process any claims for the parcel not being delivered, please let us know however and we will contact you if it is returned to us.
- We are unable to process any claims for non delivery if your order is delivered to a work address, student halls, block of flats or other building with a communal delivery point and the tracking on your order is confirmed as delivered.
- We will try our best to send all your products in a single delivery. The only reason we'd split deliveries is if they were over the carrier's size and weight restrictions - or if a product is out of stock, in which case we will contact you to let you know.
- If an item on your order is out of stock it will be dispatched as soon as we receive new stock and the delivery will be using the standard service.
- If your order has not been delivered within the estimated time we have to allow 20 days from dispatch before we can consider an order to be lost.
- All claims for the non-delivery of an order need to be made with 90 days of the dispatch date or we will not be able to process the claim.
- If the tracking shows the parcel as delivered we are unable to process any claims for non-receipt of the parcel.
- We cannot currently ship to Macedonia or Russia (due to current issues with parcels being held at Russian Customs).
- Due to current international restrictions on shipments we cannot ship any pressurised containers outside of the UK.
STANDARD*
- 10-20 Working Days.
- Christmas Cutoff: 4.15pm Friday 29th November
£4.95
REGISTERED*
- 10-20 Working Days
- Christmas Cutoff: 4.15pm Friday 6th December
£7.95
*Delivery Terms & Conditions Apply
REGISTERED
- A tracking number will be provided on dispatch.
- This is not a fully tracked service, this will be dependent on the country of delivery and the local delivery services.
- Due to the recent changes and restrictions on mail in the UK international orders will take 2-3 days working days to enter the postal system, any tracking information may not be available until after this time.
- This service allows fragrances and nail varnishes to be shipped world wide.
ALL WORLDWIDE SERVICES
- Please note that there is maximum weight limit on international orders of 2kg, if your order exceeds this weight it may be held while we contact you to take extra payment.
- Some brands restrict delivery outside of the UK and EEC. Please refer to any delivery restrictions on the product pages.
- Please note that any customs charges are payable by the buyer and we take no responsibility for these charges.
- All parcels will have customs declarations on the outside of the parcel stating the value of the contents, this is a legal requirement and cannot be amended.
- We take no responsibility if customs open a parcel, remove any contents or destroy restricted goods, these vary from country to country and as such are the buyers responsibility to find out. We will not process any claims for missing items if a parcel has been opened by a customs department, this is the recipients duty to claim with the relevant custom department.
- Due to the recent changes and restrictions on mail in the UK international orders will take 2-3 days working days to enter the postal system, tracking information may not be available until after this time.
- The delivery time stated is indicative and subject to availability, payment authorisation, verification and processing.
- We are sorry, but we can't change the delivery address of a parcel once your order has been processed.
- If an incorrect, incomplete or invalid address is given for delivery we are unable to process any claims for the parcel not being delivered, please let us know however and we will contact you if it is returned to us.
- We are unable to process any claims for non delivery if your order is delivered to a work address, student halls, block of flats or other building with a communal delivery point and the tracking on your order is confirmed as delivered.
- We will try our best to send all your products in a single delivery. The only reason we'd split deliveries is if they were over the carrier's size and weight restrictions - or if a product is out of stock, in which case we will contact you to let you know.
- If your order has not been delivered within the estimated time we have to allow 40 days from dispatch before we can consider an order to be lost.
- Deliveries to Asia are currently taking longer than normal for delivery as such we have to allow 45 days from dispatch before we can consider an order to be lost.
- All claims for the non-delivery of an order need to be made with 90 days of the dispatch date or we will not be able to process the claim.
- If the tracking shows the parcel as delivered we are unable to process any claims for non-receipt of the parcel.
- We cannot currently ship to Brazil or Nigeria.
- Any orders containing fragrances or nail varnishes may be upgraded to our registered service.
- Due to current international restrictions on shipments we cannot ship pressurised containers outside of the UK.