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Money-Back Guarantee

Our Escentual Promise to You

What Is It?

Here at Escentual, we're committed to providing you with top-quality beauty products and an effortless shopping experience. Our money-back guarantee ensures that you can shop with confidence, safe in the knowledge that we're dedicated to your satisfaction.

Featured Brands

Explore the premium brands and products covered by our money-back guarantee:

      • Aramis
      • Aveda
      • Bumble and bumble
      • Darphin
      • Estee Lauder
      • Initio
      • Lab Series
      • Origins
      • Parfums de Marly
      • Tom Ford
      • Vella Bioscience
      • Nuxe

Featured Products

  • Avene Hyaluron Activ B3 Cell Renewal Aqua Cream-in-Gel
  • Avene Cleanance Mattifying Aqua-Gel 50ml
  • Bioderma Hydrabio Hyalu+ Serum
  • Clarins Clarins Double Serum Light Texture - Complete Age Control Concentrate 50ml
  • Clarins Double Serum Eye Global Age Control Concentrate 20ml
  • Clarins Double Serum - Complete Age Control Concentrate
  • Clarins Multi-Active Revitalising Treatment Essence 200ml
  • Clarins Multi-Active Day Cream SPF15 50ml Clarins Multi-Active Day Emulsion - All Skin Types 100ml
  • Clarins Multi-Active Day Cream - All Skin Types 50ml
  • Clarins Multi-Active Day Cream - Dry Skin 50ml Clarins Multi-Active Night Cream - All Skin Types 50ml
  • Clarins Multi-Active Night Cream - Dry Skin 50ml
  • Hair Gain Peptide Puff Dry Shampoo 5g
  • Hair Gain Scalp Foam 50ml
  • Hair Gain Hair Mask
  • Hair Gain Hair Mask 180ml
  • Hair Gain Hair Mask 50ml
  • Proto-col Collagen Shot Red Berry Flavour 30 x 50ml
  • Proto-col Complete Collagen Citrus Flavour 30 Day Kit
  • Proto-col Pure Collagen Food Supplement 120 Capsules
  • Proto-col Advanced Beauty Collagen Red Berry Flavour 30 Day Kit
  • Schwarzkopf Professional BC Bonacure Root Activating Serum 100ml
  • Schwarzkopf Professional BC Bonacure Root Activating Shampoo 250ml

Our Promise to You

At Escentual, your satisfaction is our priority. If, for any reason, you're not entirely satisfied with your purchase, simply get in touch with us within 30 days of receiving your order, and we'll provide a full refund. No fuss, no hassle!

To claim your refund, contact our friendly customer service team at with your order number, and we'll take care of everything. The unwanted product will need to be returned at your cost and your refund will be issued within 7 days of receipt of the return.

Please note that our money-back guarantee only applies to products purchased directly from the Escentual website.We are unable to issue a refund if you’ve contacted us after 30 days of your order being delivered or you've previously redeemed a refund via Escentual Promise for the same product (or a different size variation). We reserve the right to amend, remove, forfeit, these terms at any time.

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