15% OFF ALL ORDERS OVER £120! - ESCENTUAL15 / 10% OFF ALL ORDERS OVER £70! - ESCENTUAL10
NEXT DAY UK DELIVERY £4.95 (ORDER BEFORE 4:30PM) / TWO DAY UK DELIVERY £1.95/FREE (ORDER BEFORE 8:00PM)

Contact Us

Customer Services

Welcome to Escentual.

On this page you can find several ways to get in contact with us, using the form below, via telephone, email or via post.

Festive Period Opening Hours

Please find our opening hours over the festive period below, we will not be able to answer any phone calls out side of our opening hours and we will do our utmost to get all emails answered on the next open day (please note that there may be a backlog depending on the number of emails we receive out of office hours and there may be a slight delay). We thank you for your patience during this time.

Date Opening Hours
23rd December 2014 9am - 1pm
24th December 2014 Closed
25th December 2014 Closed
26th December 2014 Closed
27th December 2014 Closed
28th December 2014 Closed
29th December 2014 9.30am - 5.30pm
30th December 2014 9.30am - 5.30pm
31st December 2014 9.30am - 1pm
1st January 2015 Closed
2nd January 2015 9.30am - 5.30pm
3rd January 2015 Closed
4th January 2015 Closed
5th January 2015 Normal Service Resumed

You can contact customer services Mon-Fri, 9.30am - 5.30pm (NB. We are not open on UK Bank Holidays).

If you are contacting us regarding an order please make sure you have your order number to hand and then we can process your request efficiently.

Use the below form to contact our customer service team, please include as much information as you can so that we can help you quickly and efficiently.

Contact Us

  • * Required Fields

Telephone

Tel: 0800 0470163 or 02920 008844

Fax: 0845 8671790 or 02920 008899

You can contact customer services Mon-Fri, 9.30am - 5.30pm (NB. We are not open on UK Bank Holidays)


Email

General Queries: customerservice@escentual.com

Website Feedback: website@escentual.com

Marketing & PR: marketing@escentual.com


Mail Address

Escentual
63-67 Wellfield Road
Roath
Cardiff
CF24 3PA
United Kingdom