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About Escentual:

Have a passion for beauty? Then you belong at Escentual! Retailing online since 2000, Escentual is the home of the world’s most coveted premium brands, with a carefully curated mix that brings the best in beauty to the fingertips of our customers. We’re seriously passionate about creating an enhanced customer experience, with incredible service, innovation and integrity at the heart of everything that we do.

In response to strong growth, we’re looking for talented individuals to join the wonderful, hardworking team based at our Cardiff head office and fulfilment centre, with excellent career progression available to those that seek to maximise their opportunities. So if you’re motivated, creative, enthusiastic and you’ve got a thing for attention to detail, we’d love to hear from you!

Available jobs:

IT Technician

40 hours a week
Monday – Friday 9am – 6pm
Salary: £20-30k dependent on experience

We are looking for a bright and enthusiastic IT Technician to take the lead on our IT support needs, becoming an integral part of our small, but growing company. The successful candidate must have thorough knowledge of computer software and hardware across a variety of platforms, and be skilled in setting up and configuring networks and operating systems.

Reporting to the Head of Development, you will work together to advance our architecture into new and exciting technologies to ensure the company’s ongoing stability and efficiency, long-term.

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Main responsibilities:
  • Be the technical support contact for the company, ensuring that all parts of the business are able to operate effectively
  • Install and configure appropriate software and hardware to meet the needs of the company
  • Develop and maintain our in-house network architecture
  • Ensure security and privacy of networks and computer systems
  • Perform troubleshooting to diagnose and resolve problems
  • Champion the advancement of computer systems, telecoms and network systems throughout the company
The ideal candidate:
  • Proven experience in a similar position
  • Excellent diagnostic skills, communication and organisation skills
  • In depth understanding of diverse computer systems and networks
  • Good knowledge of internet security and data privacy principles
  • Degree in Computer Science, engineering or relevant field

Certification in a relevant discipline is not a firm requirement, but will be an advantage to your application.

Back End Developer

40 hours a week
Monday – Friday 9am – 6pm
Salary: £25-35k dependent on experience

We are looking for a skilled Backend Developer, who is able to become a key member of a growing and multi-skilled team. The successful candidate must have a thorough knowledge of the typical PHP stack, and be eager to learn and develop their skills in this area. Reporting to the Head of Development, you will work together to introduce brand new features, and provide critical maintenance to a stack that relies heavily upon engagement and efficiency. You will be encouraged to innovate to ensure our technical stack can scale and remain efficient.

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Main responsibilities:
  • Build features across our multi-faceted technical stack, featuring both in-house and customer-facing systems.
  • Maintain our systems and provide technical support to ensure optimum stability, security and efficiency.
  • Be an active part of a quickly growing team, through code reviews and supporting other team members in their endeavours.
  • Be willing to think outside the box to provide solutions to common problems found across our codebase.
The ideal candidate:
  • Excellent knowledge of PHP5, JavaScript, HTML, SQL and Object Oriented programming.
  • Experience with any of the following frameworks: Zend, CakePHP, Symfony, or Laravel.
  • Practical knowledge of design patterns.
  • Experience using version control in a collaborative coding environment.
  • Working knowledge of a wide variety of PHP systems
  • Experience working in a team, collaborating across multiple projects.

Experience working with Magento is not a firm requirement, but will be an advantage to your application.

Customer Service Assistant

40 hours a week
Monday – Friday 9am – 9pm & Sunday 10am – 7pm
Salary: Starting at £17,500* per annum

We’re looking for a motivated and personable Customer Service Assistant to join our fabulous and friendly Customer Service team. The customer services team is responsible for delivering customer support by telephone and e-mail, helping to resolve any customer issues and creating a positive customer experience whilst delivering high levels of first time resolution and customer satisfaction.

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Main responsibilities:
  • Work collaboratively with fellow team members, other departments and 3rd party suppliers to deliver upbeat, positive and helpful resolution of customer support questions received through e-mail, phone, live web chat and social media
  • Updating, amending and cancelling of customer orders while retaining accurate records of all customer communication, ensuring all issues are dealt with through back office applications to provide complete trace-ability
  • Taking customer orders and processing payments in a confidential and professional manner
  • Providing customers with updates regarding orders they have with the company
  • Working with the Customer Service Manager to develop and enhance customer experience with first time resolution, delivering best in class practices
  • Working on delivery issues with carrier partners and where necessary instigating investigations and refunds to customers
  • The role will involve communicating to customers located in all parts of the world
  • Ad hoc tasks and projects as determined by the Customer Service Manager, CEO and other managers within the business
The ideal candidate:
  • This role will very much suit an individual with an incredible eye for detail
  • You will be able to develop, implement and maintain new processes and procedures
  • Communication must be exemplary both in person and via email, as you’ll be liaising with key stakeholders on a daily basis
  • An interest in the beauty industry is highly beneficial

Admin, Finance & Accounting Manager

Employment hours flexible minimum 20 hours per week
Monday – Friday preferred 9am - 1.30pm but flexible
Salary: Competitive*

We’re looking for a highly-qualified, experienced and multi-skilled Admin, Finance & Accounting Manager to work closely with Chairman Raj K Aggarwal OBE DL FRPharmS. As well as scrutiny over the financial and accounting needs of the business, this varied role will also include general office management, HR and executive assistant duties to Raj K Aggarwal and the SMT.

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Main responsibilities:
  • To effectively manage the financial department (including payroll, tax)
  • To identify and drive savings that will benefit the size and scale of the business
  • To provide analysis and give strategic input
  • To work with the IT Project Manager to implement effective connected ERP and end to end accounting systems
  • General HR, office management and executive assistant responsibilities
The ideal candidate:
  • A professional with financial and management experience
  • Should be a flexible individual who can work in the areas of finance, HR, office management and executive assistance concurrently
  • Possesses a high level of scrutiny, and will be dynamic and ambitious
  • Should be confident to challenge those around them at all levels of the business, including internal and external stakeholders
  • This role may suit somebody who is seeking flexible working hours

PA / Executive Assistant to CEO

Part Time (25 hours a week)
Monday – Friday 10:30am - 3:30pm
Salary: £12,500* per annum

We have an exciting opportunity for an upbeat, confident and organised PA to provide organisational support and act as the right-hand assistant to CEO Rakesh Aggarwal and the Senior Management Team of Escentual. The ideal candidate will take immense pride in all areas of their role, whether hosting meetings, receiving visitors or running personal errands.

The successful PA will be warm, hospitable and well presented, ideally with solid PA experience from fashion, beauty, luxury or PR. This is a varied role that requires the utmost discretion, the ability to manage personal and commercial matters, solid organisational skills the ability to work under pressure in a fast paced and demanding environment.

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Main responsibilities:
  • Extensive diary management, including organising meetings and telephone calls
  • Acting as the first point of contact for all calls and emails, both commercial and personal
  • Processing expenses and organising commercial and personal payments, to include both regular and ad hoc personal bills for Rakesh Aggarwal and his family
  • Personal errands for Rakesh Aggarwal and his family
  • Produce presentations, spreadsheets and executive summary documents
  • Organising commercial, personal and family paperwork
  • Undertake ad hoc projects/events as requested
  • General office and administrative duties
The ideal candidate:
  • This role is ideally suited to an individual who is highly articulate and personable with excellent written and verbal skills
  • You will be a highly discreet person, will an ability to manage both personal and commercial matters
  • You will be able to work under pressure in a fast paced and demanding environment
  • A passion for beauty and style is highly desirable
  • Experience within the beauty, fashion or luxury goods sectors will be beneficial
  • A full UK driving license is preferred

Operations Manager

Full Time (40 hours a week)
Monday – Friday, 11am – 11pm (shifts 11am-8pm, 2pm-11pm), Sunday 10am-7pm. 5 8hr shifts per week
Salary: Starting £19,500 moving to £23,000 following training period*

Are you a solutions-driven individual who enjoys problem solving? Do you want to be recognised and rewarded for those qualities? We’re recruiting for an Operations Manager, whose role will be integral to the continued success and growth of the company. The role sits within a team of 5 Operations Managers who have strategic input into how the business moves forward. Everyone in our business has a voice, and this role would suit someone keen to work collectively, who is more focused on innovation than hierarchy.

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Main responsibilities:
  • Managing and developing team members, monitoring performance and encouraging high
  • standards of work
  • Reviewing strategic goals and developing these into action plans. Assessing these plans against set targets
  • Developing relationships with individuals at all levels, including team members, managers and external contacts
  • Designing, implementing and maintaining Standard Operating Procedures and KPIs
  • Ensure all orders completed at end of day, resolving any anomalies
  • Manage invoice queries, postal claims, ad hoc parcels and pallet shipments
  • Maintain high levels of health and safety throughout building and on grounds
  • Maintain building upkeep, upgrades and repairs
  • Managing stock allocation and discrepancies
  • Be available for a mix of day and evening shifts as required
The ideal candidate:
  • Proactive, with a strong work ethic
  • Good computer skills and a willingness to work with new technologies are essential
  • Excellent supervisory and management skills
  • An analytical approach, with excellent problem solving skills and high attention to detail
  • Good accuracy and numeracy
  • Solid and up-to-date understanding of processes and management within the Supply Chain industry
  • High degree of self-motivation
  • Enthusiastic, flexible team player
  • Strong communication and influencing skills

Operations Operatives (numerous required)

Minimum 32 hours a week (shifts of between 4 - 8 hours)
Hours of business: Monday – Friday 11am – 11pm, and Sunday 10am – 7pm
£7.50 per hour

We’re looking for a number of self-starting, flexible and methodical Operations Operatives to work in our busy fulfilment centre based in Cardiff. The role involves all aspects of picking and packing the orders that leave the centre, including receiving goods, storing items, picking orders and packing the orders to be sent out to our ever-growing base of customers.

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Main responsibilities:
  • Ensuring all orders that leave the fulfilment centre are well-packaged and dispatched in good time
  • Picking the orders from the shelves in a methodical way, ensuring all items are present and correct
  • Storing items that are delivered to the fulfilment centre according to the set processes in place
  • Keeping the fulfilment centre tidy and well-organised at all times
  • Ad hoc tasks as requested by the Operations Managers and Team Leaders
The ideal candidate:
  • Reliable, a hard worker and dedicated to getting the job done well and in good time
  • Attention to detail is very important, as is the ability to follow set processes carefully and methodically
  • Professional, enthusiastic and positive conduct, as you’ll be working within a large and varied team
  • Motivated to achieve and exceed goals

How to apply:

For all jobs listed above please apply via email with your CV and covering letter explaining which role you are interested in and why you’d like to join us at Escentual, and what extra you can add to the fabulous team. Email:

  • *Salaries are indicative, and will be competitive and dependent upon the experience and skill of the applicant
  • 28 days holiday (including statutory bank holidays)
  • Paid monthly on 27th by BACS
  • NEST statutory contributory pension provided
  • We are an equal opportunities employer
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