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About Escentual:

Escentual provides its worldwide customers luxurious beauty products in the fast-moving world of e-retail. We’re seriously passionate about creating an enhanced customer experience, with incredible service, innovation with integrity at the heart of everything we do.

Although the Company grows year on year it still has that family feel for all its employees. We often have an 'all hands-on deck' approach to project development, where everyone’s opinions are valued as we are all purchasers of beauty products! Due to this we all work collaboratively, there’s a great team spirit and we actively seek out your ideas on innovation! You will be part of a very passionate team with the autonomy and influence to really see how your role personally impacts the business.

We look for talented, creative and highly motivated individuals to join our hardworking team in Cardiff. In return for your hard work and commitment, we offer excellent career progression, staff discounts and the opportunity of being part of an exceptional team!

Available jobs:

Head of Development


Please email join.us@escentual.com with your CV and covering letter to apply.

Working closely with the senior management team, this is a unique opportunity for a hands-on technical leader to define the technical road maps required within the Company and implement. Working within LAMP technologies, this role is ideal for a highly experienced developer with experience of people management and who is now seeking the next step in their career.

Salary Range: Circa £55,000 dependent on experience

Location: Cardiff, Wales

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Who you will work for and with

  • You will report to Rakesh Aggarwal, CEO and the Senior Management Team
  • You will be responsible for a team of Developers and the IT team

What you’ll do

  • You will be growing and leading a team of developers who will be working on a variety of platforms as well as day to day responsibility for the IT Team.
  • Providing technical authority and leadership across the Company
  • Defining and implementing the technical road maps for all the business systems
  • Managing the team throughout the development cycle
  • Taking strategic objectives and translating into projects for the team
  • Coaching and developing the team

What you’ll need: Skills & Behaviours

  • Proven experience of commercial development with the full LAMP technical stack 
  • Experience of working with API’s: REST/SOAP Services 
  • Previous leadership experience within a commercial development team 
  • Exposure to product selection 
  • Understanding of OOP principles 
  • Working knowledge and understanding of PHP5, JavaScript, HTML, SQL and CSS (SASS, ITCSS, BEM)
  • Experience with any of the following frameworks: Zend, CakePHP, Symfony, or Laravel
  • Strong track record of project delivery
  • Experience of managing an Agile team/environment 
  • Ecommerce experience (Magento) is desirable
  • Exposure to backend development and integration would be a distinct advantage
  • An understanding of IT support, networking and servers

Please email join.us@escentual.com with your CV and covering letter to apply.

Full Stack Developer


Please email join.us@escentual.com with your CV and covering letter to apply.

We are looking for a skilled Full Stack Developer, who is able to become a key member of a growing and multi-skilled team and be part of Escentual’s exciting future. You must have a thorough knowledge of the typical PHP stack, and be eager to learn and develop your skills in this area. Reporting to the Head of Development, you will work together to introduce brand new features, and provide critical maintenance to a stack that relies heavily upon engagement and efficiency. You’ll have the opportunity to learn new tech and be encouraged to innovate to ensure our technical stack can scale and remain efficient.

Previous applicants need not reapply.

Salary Range: circa £30,000 - £35,000 dependent on experience

Location: Cardiff, Wales

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Who you will work for and with

  • You will report to the Head of Development
  • You will be part of the Development Team

What you’ll do

  • Deliver development solutions using best practices and provide input on continually improving those practices
  • Build features across our multi-faceted technical stack, featuring both in-house and customer-facing systems.
  • Maintain our systems and provide technical support to ensure optimum stability, security and efficiency.
  • Be an active part of a quickly growing team, through code reviews and supporting other team members in their endeavours.
  • Be willing to think outside the box to provide solutions to common problems found across our codebase.
  • Work within an Agile development process.
  • Learn new technologies and continuously stay ahead in existing technologies
  • Able to work collaboratively in delivering technical excellence

What you’ll need: Skills & Behaviours

  • Excellent knowledge of PHP5, JavaScript, HTML, SQL and Object Oriented Programming.
  • Experience with any of the following frameworks: Zend, CakePHP, Symfony, or Laravel.
  • Practical knowledge of design patterns.
  • Experience using version control in a collaborative coding environment.
  • Self-motivated, eager to learn and develop their skills.
  • Working knowledge of a wide variety of PHP systems.
  • Able to take a sparse specification and build it out
  • Able to take ownership of parts of the system and take the lead on development
  • Have the ability to adapt, provide ideas and present creative solutions to problems
  • Experience of working in a team, coaching and advising team members
  • facilitating communication between parties collaborating across multiple projects.
  • Experience working with Magento is not a firm requirement but will be an advantage to your application.
  • Relish the opportunity to learn, maintain and develop our existing system.

Please email join.us@escentual.com with your CV and covering letter to apply.

Front End Developer


Please email join.us@escentual.com with your CV and covering letter to apply.

We are looking for a capable front-end web developer, ideally with previous e-commerce experience, although this isn’t a deal breaker! The ability to work collaboratively with our design and content teams as well as a willingness to learn is a must. In return you will have the opportunity to work on lots of exciting projects in this dynamic fast-moving environment. Working with our design and development teams to implement new features, designs, content for our Magento e-commerce website and a WordPress blog.

Previous applicants need not reapply.

Salary Range: up to £25,000 depending on experience

Location: Cardiff, Wales

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Who you will work for and with

  • You will report to the Head of Development.
  • You will be part of the Development Team.

What you’ll do

  • Development of our Magento website and WordPress blog.
  • Working with the designer to advise and help form the work (build and create designs).
  • Implementation of new features, designs and content.
  • Improvements to help optimise conversion rates.
  • Implementation of promotional content and email campaigns.

 

What you’ll need: Skills & Behaviours

  • Commercial experience in front end web development, ideally with previous experience with Magento.
  • Skillset to include:

o   Proficient in object-oriented PHP.

o   JavaScript (jQuery, Prototype, vanilla).

o   HTML & CSS (SASS, ITCSS, BEM).

o   Experience of working with photoshop.

  • Previous experience of building sites and user interface experience.
  • Ability to work to a coding standard and produce maintainable code
  • High attention to detail is key.
  • Passionate about creating to a high standard.
  • Logical thinker, problem solver.
  • Previous e-commerce experience would be a distinct advantage.
  • A self-starter.
  • Previous experience of collaborating and working with multidisciplinary teams on projects.
  • Excellent written and verbal communication skills.
  • Please email join.us@escentual.com with your CV and covering letter to apply.

Customer Service Representative


Please email join.us@escentual.com with your CV and covering letter to apply.

We’re looking for a motivated and personable Customer Service Assistant to join our fabulous and friendly Customer Service team. The customer services team is responsible for delivering customer support by telephone and e-mail, helping to resolve any customer issues and creating a positive customer experience whilst delivering high levels of first time resolution and customer satisfaction.

Salary Range: Starting at £17,500* per annum

Shifts: Full time - 40hrs per week, Sunday to Thursday:
- Monday - Thursday - [alternate weeks], 9am till 5.30pm (30 minutes lunch), 10.30am till 7pm (30 minutes lunch)
- Sunday 10.30am-7pm (30 minutes lunch).

Location: Cardiff, Wales


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Who you will work for and with

  • You will report to Nikki Capp and Pat Gore, Customer Service Supervisors.
  • You will work within the Customer Service team.

 

What you’ll do

  • Work collaboratively with fellow team members, other departments and 3rd party suppliers to deliver upbeat, positive and helpful resolution of customer support questions received through e-mail, phone, live web chat and social media.
  • Updating, amending and cancelling of customer orders while retaining accurate records of all customer communication, ensuring all issues are dealt with through back office applications to provide complete traceability.
  • Taking customer orders and processing payments in a confidential and professional manner.
  • Providing customers with updates regarding orders they have with the company.
  • Working with the Customer Service Team to develop and enhance customer experience with first time resolution, delivering best in class practices.
  • Working on delivery issues with carrier partners and where necessary instigating investigations and refunds to customers.
  • The role will involve communicating to customers located in all parts of the world.
  • Ad hoc tasks and projects as determined by the Customer Service Manager, CEO and other managers within the business.

 

What you’ll need: Skills & Behaviours

  • Proven customer service skills within a customer-focused environment (ideally within e-commerce or beauty, but not essential).
  • Excellent written, verbal and numerical skills.
  • Ability to handle calls with non-scripted responses.
  • Hard working team player with a strong work ethic.
  • Clear, concise and professional telephone skills, whilst maintaining a friendly and personable tone.
  • Ability to work to tight deadlines and manage projects independently.
  • Strong computer skills and the ability to learn quickly.
  • Problem solving skills with a keen eye for detail.
  • An appreciation of privacy, customer confidentiality, processing payments and related security procedures.
  • Fluency in additional languages would be advantageous for future business development plans.

Permanent Shift Operations Manager


Please email join.us@escentual.com with your CV and covering letter to apply.

We’re looking for Operations Managers with Warehousing/Distribution experience. You will be a solutions-driven individual who enjoys problem solving and whose role will be integral to the continued success and growth of the company. Reporting directly to the Head of Operations the role will have strategic input into how the business moves forward. You will be working with the Operations Supervisors and Operatives to ensure our customers receive an exceptional product on time and in excellent condition. You will ensure highly efficient and cost effective delivery to our customers. Positively communicate with and provide clear visibility to internal stakeholders, management, staff and couriers and suppliers on a regular basis. You will be a strong, confident team player that can really own this roll with a proven track record improving and streamlining operational processes, most importantly have fun doing it. Everyone in this business has a voice, and this role would suit someone keen to work collectively, who is more focused on innovation than hierarchy

Previous applicants need not reapply.

Hours (Day): 9am to 5.30pm Mon to Fri (40hrs)

Hours (Evenings): 4.30pm to 12 midnight Mon to Fri (35 hrs)

Shifts will alternate weekly

Salary: £28,000

Location: Cardiff, Wales

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Main responsibilities:

  • Training and developing team members, monitoring performance to set KPIs.
  • Reviewing Staff Rota’s ensuring shifts are manned correctly.
  • Liaison between Agency labor providers.
  • Developing relationships with individuals internal and external at all levels.
  • Help Design, implement and maintaining Standard Operating Procedures and KPIs.
  • Ensure all orders completed at end of day.
  • Manage invoice queries, postal claims, ad hoc parcels and pallet shipments.
  • Maintain high levels of health and safety on site.
  • Managing stock from goods receipt through to sales order dispatch.
  • Disciplinary Procedures.
  • Stock checks.
  • Manage and process faulty customer returns in the warehouse.
  • Manage and process delivery compliance with suppliers.
  • Assisting with sustainability across the group.
  • Analyse data to reduce cost and improve service levels.
  • Provide weekly and monthly operational performance and cost reporting.
  • Ensuring excellent housekeeping at all times, internally and externally.
  • Monitor and reduce shrinkage and security issues.

The ideal candidate:

  • Proactive, with a strong work ethic.
  • Good computer skills and a willingness to work with new technologies are essential.
  • Excellent man management skills.
  • An analytical approach, with excellent problem solving skills and high attention to detail.
  • Excellent accuracy and numeracy skills.
  • Solid and up-to-date understanding of processes and management within the Distribution/Warehousing/Supply Chain Industry.
  • High degree of self-motivation.
  • Enthusiastic, flexible team player.
  • Good MS Office skills, particularly in Excel is essential.
  • Strong communication and influencing skills.
  • Experience within a Distribution/Warehousing/Ecommerce environment would be a distinct advantage.
  • Proven history of cost reduction.
  • Minimum of 3 full years working in an operational and shipping environment.
  • Advanced analytical Excel skills are extremely important for this role.
  • Process review, improvement and documentation experience.
  • Ability to work under pressure and omni task with a 'get the job done' attitude.
  • Self-starter who is analytical and solutions minded.
  • Strong, assertive and polite communication skills.

Please email join.us@escentual.com with your CV and covering letter to apply.

Permanent Shift Operations Supervisor


Please email join.us@escentual.com with your CV and covering letter to apply.

We’re looking for experienced Shift Operations Supervisors with Warehousing/Distribution experience. You will work on a two shift pattern helping to organize and oversea the daily operation of our busy fulfillment centre. Reporting directly to the Shift Operations Manager the role will have input into developing new procedures and help the business moves forward. You will be hands on training and mentoring staff in your team. Everyone in our business has a voice, and this role would suit someone keen to work collectively, who is more focused on innovation than hierarchy.

Previous applicants need not reapply.

Hours (Day): 9am to 5.30pm Mon to Fri (40hrs)

Hours (Evenings): 4.30pm to 12 midnight Mon to Fri (35 hrs)

Shifts will alternate weekly

Salary: £21,000

Location: Cardiff, Wales

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Main responsibilities:

  • Training and developing of operatives.
  • First point of contact for Operations staff.
  • Ensuring team members are deployed within the fulfillment centre.
  • Developing relationships with individuals internal and external at all levels.
  • Ensure Standard Operating Procedures and KPIs are maintained.
  • Ensure all orders are completed to set KPIs.
  • Assist Managing invoice queries, postal claims, ad hoc parcels and pallet shipments.
  • Maintain high levels of health and safety on site.
  • Managing stock from goods receipt through to sales order dispatch.
  • Stock checks.

The ideal candidate:

  • Proactive, with a strong work ethic.
  • Good computer skills and a willingness to work with new technologies are essential.
  • Excellent communication skills.
  • An analytical approach, with a high attention to detail.
  • Excellent accuracy and numeracy skills.
  • Understanding of courier collection procedures an advantage.
  • High degree of self-motivation.
  • Enthusiastic, flexible team player.
  • Good MS Office skills, particularly in Excel is essential.
  • Strong communication and influencing skills.
  • Experience within a Distribution/Warehousing/ecommerce environment would be advantageous.

Please email join.us@escentual.com with your CV and covering letter to apply.

Permanent Warehouse Operations Operative


Please email join.us@escentual.com with your CV and covering letter to apply.

We’re looking for a number of flexible and methodical Operations Operatives to work in our busy fulfillment centre based in Cardiff. The role involves all aspects of picking and packing the orders to our high standards. Duties will include receiving goods, checking items and storing them in location, picking, packing and shipping orders to our ever-growing customer database. Carry out quality checks and assist in stock counting.

Previous applicants need not reapply.

Hours (Day): 9am to 5.30pm Mon to Fri (40hrs)

Hours (Evenings): 4.30pm to 12 midnight Mon to Fri (35 hrs)

Shifts will alternate weekly

Salary: £16,500

Location: Cardiff, Wales

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Main responsibilities:

  • Ensuring all orders that leave the fulfillment centre are well-packaged and dispatched in good time.
  • Picking the orders from the shelves in a methodical way, ensuring all items are present and correct.
  • Storing items that are delivered to the fulfillment centre according to the set processes in place.
  • Keeping the fulfillment centre tidy and well-organised at all times.
  • Ad hoc tasks as requested by the Operations Managers and Supervisors.
  • Train in all areas of the fulfillment centre.

The ideal candidate:

  • Reliable, a hard worker and dedicated to getting the job done well and in good time.
  • Attention to detail is very important, as is the ability to follow set processes carefully and methodically.
  • Professional, enthusiastic and positive conduct, as you’ll be working within a large and varied team.
  • Motivated to achieve and exceed goals.
  • Passion to learn new skills.
  • Excellent time and attendance record.
  • Willing to work a two shift work pattern.

Please email join.us@escentual.com with your CV and covering letter to apply.

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